Extra Time To Pay

If you need extra time to pay your utility bill:

• 5-day grace period before a 10% late fee is added (minimum $5)
• 19-day automatic extension period granted
• An automated call to the account's main phone number may be received.
• If payment will be received within the extension period, there is no need to contact us.

If you require additional time to pay, a payment plan may be available:

• Requests must be received prior to extension date.
• A minimum 50% payment plus $5 fee required
• No disconnection or returned payment in the past 6 months
• Limited to 2 non-consecutive requests per year

Once Disconnected

• Cash, credit card or money order only.
• Entire balance (past due amount, current bill and related fees) must be paid to restore service.
  • Additional deposit required if service is disconnected twice within a 12-month period and for each subsequent disconnection.
• The account remains active and will continue to incur monthly base charges.