Payment Extensions

Extra Time To Pay

If you need extra time to pay your utility bill:

  • 5-day grace period before a 10% late fee is added (minimum $5)
  • 19-day automatic extension period granted
  • An automated call to the account's main phone number may be received.
  • If payment will be received within the extension period, there is no need to contact us.

If you require additional time to pay, a payment plan may be available:

  • Requests must be received prior to extension date.
  • A minimum 50% payment plus $5 fee required
  • No disconnection or returned payment in the past 6 months
  • Limited to 2 non-consecutive requests per year

Once Disconnected

  • Cash, credit card or money order only.
  • Entire balance (past due amount, current bill and related fees) must be paid to restore service.
    • Additional deposit required if service is disconnected twice within a 12-month period and for each subsequent disconnection.
  • The account remains active and will continue to incur monthly base charges.